Frequently Asked Questions

Q: How do I log into KT Connect?

Q: When I log into KT Connect, it says "We can't seem to locate you." What's going on?

First, check to make sure the email/phone number you typed in is the same one that your center has on file
Also, check to make sure the region in your app says US and not AU (we also have a location in Australia); to do this, go to the log in screen, select Settings, and check what is listed in the Region field
If you have checked both of these items and are still having difficulty, please reach out to us.

Q: How do I add a payment method in my account?

Launch the KT Connect App
If you are already logged in, select Accounts
Select Payment methods
Click the plus sign in the lower right corner to add a payment method and enter the information as appropriate.

Q: I'm not sure how to turn off Autopay, can the center do that for me?

Absolutely, the Customer Care Team (customercare@alphbest.org) can disable the autopay setting for your payment method, so feel free to contact them with this request.

Q: When do I need to set up autopay by?

Autopay must be set up in KT Connect prior toreceiving your bill. For instance, if the payment is due on the 1st of the month, but you received your bill 5 days in advance, you would have needed to set up autopay no later than 6 days prior to the due date. You will only need to set up autopay once and then it will continue to run as scheduled on the due date.
Failure to set autopay up prior to receiving the bill will result in autopay not running for that billing cycle.

Q: If I already set up autopay, can I still choose to make a manual payment?

We do not recommend doing this unless you're trying to make a double payment to "get ahead." If you set up autopay prior to getting your bill and you decide to also make a manual payment, the auto payment will still generate on the due date and therefore a duplicate payment will be made, which will leave you with a credit on your account that will go towards your next bill.

Q: How can I check my child in without my phone number and PIN?

You can use the QR code in the KT Connect App to check children in/out, which does not require you to use a phone number or PIN
Launch the KT Connect App, then select Check In/Out from the home screen
Aim the little square at the child QR code on the Kiosk
Follow the prompts to finish checking your child in/out

Q: How can I set or change my PIN?

You can set and change your PIN at any time in KT Connect
Launch the KT Connect App and select the three line "hamburger" menu from the top left corner
Select Change PIN (even if you are just setting it for the first time)
Enter and confirm your new PIN, then hit Save

Q: Will Kangarootime store my credit card or bank account number?

No, Kangarootime will not store, nor display your credit card or bank account numbers. We will display the last four digits of the account within our app for verification purposes. All of your credit card and bank account information is stored behind the secure wall of our payment processor.

Q: Will Kangarootime store my Card Verification Value (CVV)?

No, Kangarootime will not store, nor display your CVV. All of your credit card information is stored behind the secure wall of our payment processor.

Q: Will Kangarootime store my expiration date?

Yes, Kangarootime will store your expiration date. In compliance with PCI, we are able to store the expiration date as we are NOT storing the credit card number.

Q: Can other people on our account make a payment with my credit card or bank account information?

No, each person has their own secure login credentials, regardless of family account affiliation. Only the person that has entered the payment method may use that method to initiate payments.