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🔔 Any time you reach out for assistance, copy your Manager so they stay in the know.
JUMP TO
AB Pulse Support
- For technical issues, submit a ticket.
- Contact: internalcomms@alphabest.org
- Use for: AB Pulse access questions, posting questions, stream guidance, content support, or platform issues.
Accommodations
- Contact: accommodations@alphabest.org
- Use for: Questions about the accommodation plan process, student behaviors, student support needs, or accommodations guidance.
Curriculum
- Contact: curriculum@alphabest.org
- Use for: Expeditions-based questions, curriculum support, activity guidance, and program content support.
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Customer Care
- Contact: customercare@alphabest.org | 866-300-7750
- Use for: Family registration, billing, schedule changes, account support, and KangarooTime support.
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Employee Relations
- Contact: lmcollum@alphabest.org
- Use for: Workplace concerns, documentation questions, corrective action guidance, and employee relations support.
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Human Resources
- Contact: humanresources@alphabest.org
- Use for: Hiring, benefits, compliance, workplace well-being, and general HR support.
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IT Support
- Contact: Submit a support ticket on any staff iPad.
- Use for: Issues with iPads, site phones, email, Chromebooks, login access, or other technical support needs.
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Learning Operations
- Contact: tclark@alphabest.org for Learning Hub Access
- For all other issues, contact: kwebster@alphabest.org
- Use for: Training schedules, Learning Hub support, training certificates, badges, and School Year 2026-27 Training questions.
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Licensing & Compliance
- Contact: jgreene@alphabest.org
- Use for: Licensing questions, compliance support, and required documentation.
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Payroll
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- Contact: payroll@alphabest.org
- Use for: Pay questions, paycheck issues, payroll support, timekeeping questions, and payroll follow-up.
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Recruiting
- Contact: growwithab@alphabest.org
- Use for: Job openings, recruiting support, candidate questions, application assistance, and hiring-related questions.
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Risk Management
Or
- Contact: tcombs@alphabest.org
- Use for: Student injuries, team member injuries, student incidents, workers’ compensation, and safety-related support.
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Subsidy
- Contact: subsidy@alphabest.org
- Use for: Family subsidy questions, voucher assistance, subsidy documentation, and subsidy support.
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Career Pathways / AB Ascend
- Contact: careerlaunchpad@alphabest.org
- Use for: AB Ascend questions, education benefits, career growth resources, and career pathway support.
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State & Regional Leadership
- Contact: Your Field Manager, Area Manager, District Manager, Regional Manager, or Regional Director.
- Use for: State-specific questions, local expectations, regional updates, licensing follow-up, escalation support, staffing support, and site operations guidance.