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Standard Operating Procedures

At AlphaBEST, Standard Operating Procedures (SOPs) help ensure consistency, efficiency, and quality across programs and operations. They provide clear guidance for how work is done. SOPs are regularly updated to reflect improvements, compliance requirements, and best practices.


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What This Covers

  • Required forms and submission timelines
  • Platform expectations (ADP, JOT, Finance, Google Drive)
  • Accountability for missed or late submissions
  • Progressive consequences for non-compliance

Cascading Communications 

Version: 1.0
Effective Date: 03/01/2026
Review Date: 02/01/2027

SOP Owner: VP of Programs, Manager of Internal Communications
Department: Operations & Internal Communications
Applies To: Support Teams, Regional Directors/Regional Managers in CA, Internal Communications Team

Purpose

This SOP ensures employee communications are reliable, relevant, and relatable, protecting supervisor credibility, reducing message overload, and coordinating communication to the field.

Download the Full Cascading Communications SOP

Why Email Etiquette Standards Matter

EmailEtiquetteStandards

While cascading communication defines how information moves through the organization, clear email practices support the effectiveness of that communication.

Consistent email etiquette helps ensure messages are easy to understand, directed to the right audience, and delivered in a way that respects employees’ time and attention.

Manager Accountability 

Version: 1.0

Effective Date: 01/01/2026
Review Date: 01/01/2027

SOP Owner: Regional Directors
Department: Program Operations
Applies To: Area Managers (AMs), Assistant Area Managers (AAMs), District Managers (DMs), Regional Managers (RMs), Regional Directors (RDs)

Purpose

This SOP defines expectations for timely and accurate completion of operational documentation to ensure compliance with licensing, financial, and organizational standards. It also outlines accountability measures for non-compliance

Download the Full Manager Accountability SOP 

Corrective Action Process 

Version: 1.0

Effective Date: 02/01/2026
Review Date: 02/01/2026

SOP Owner: VP of Programs, Manager of Internal Communications
Department: People Operations
Applies To: All People Managers

Purpose

This SOP ensures performance and behavior concerns are addressed consistently and fairly through a structured corrective action process.

What This Covers

  • Progressive discipline process (7 steps)
  • Manager and HR responsibilities
  • Documentation expectations
  • Guidelines for escalation and termination

Download the Corrective Action Process SOP 

Emergency & Critical Incident Escalation 

Version: 1.0

Effective Date: 07/21/2025
Review Date: 07/21/2026

SOP Owner: VP of Programs
Department: Operations & Risk Management
Applies To: Site Directors, AAMs, AMs, DMs, RMs, RDs, VPs

Purpose

This SOP ensures that any situation posing a risk to child or staff safety, property, or the organization’s reputation is escalated immediately and handled consistently.

What This Covers

  • What qualifies as an emergency or critical incident
  • Immediate on-site response expectations
  • Escalation timelines and leadership responsibilities
  • Communication protocols (internal, parent, and media)

Download the Full Emergency and Critical Incident Escalation SOP

Key Reminder

If you are unsure whether an incident qualifies — escalate immediately.