Payroll Assistance

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If you're having trouble clocking in or out in Workforce Manager, use the troubleshooting tips below before contacting Payroll.

Ask a teammate if they are able to clock in or out. This can help determine whether the issue is with your device or a broader system problem.
Make sure you have a stable internet connection. If cellular service is weak, connect to your school's Wi-Fi.
Ensure Precise Location is enabled in your phone's location settings for the app.

If you're using a QR code to clock in or out:

QR codes only work in their assigned location within your school. Check your site's QR code map if needed.
Scan the QR code before attempting to punch to avoid the message:

Punch Rejected – You are outside of the geo area for this job.
If the QR code isn't recognized:
- Try scanning again, making sure the entire code is visible.
- Ensure the QR code is taped flat on all four corners.
- Do not move the QR code from its assigned location.

Submit any missing punches through the app, making sure to select the correct:
- AM or PM
- Time zone
When clocking out, select None for the transfer option. If it doesn't appear immediately, tap Transfer and toggle between the options before selecting None.
If your manager has already approved your timecard, you won't be able to submit missing punches.

If you're having trouble accessing Workforce Manager:

Delete and reinstall the ADP MyWork app.
If you receive "You are not authorized to access this service," close and reopen the app.
If you're prompted for a server URL, enter:
https://wfmgr.adp.com
(Do not add a "/" at the end.)
If your account is locked, contact Payroll to reset your password.

Need a refresher on using ADP MyWork or Workforce Manager? Guides are available for:

If you've tried the steps above and are still experiencing issues, contact the Payroll Team at payroll@alphabest.org for assistance.

Use this page for ADP Workforce Manager clock-in support, payroll resources, and training guides for the new clock system.